Frequently Asked Questions

Frequently Asked Questions

General Moving Questions

We provide local and long-distance moving services across Auckland and New Zealand. If you’re searching for “movers near me” or “removalists near me,” terms anywhere in New Zealand, we’ve got you covered.
Yes! We specialize in house removals, office relocations, and warehouse moves. As one of the leading removal companies, we ensure a seamless moving experience.
We recommend booking 2-4 weeks in advance, especially during peak seasons. Need a last-minute move? Our local movers will do their best to accommodate you.
Let us know as soon as possible, and we’ll reschedule based on availability.
Yes! Our furniture movers offer full and partial packing services, as well as unpacking and furniture assembly.

Pricing & Quotes

The cost depends on factors such as distance, volume of belongings, and additional services required. Contact us for free moving quotes from one of Auckland’s most trusted moving companies.

Yes, we provide both hourly rates and fixed-price quotes, ensuring transparency with no hidden fees.

No, we believe in transparent pricing. Your quote includes the cost for the specific services you request. If you require additional services such as packing, storage, or junk removal, these will be quoted separately and added to the final cost.

Packing & Storage

Yes! We provide high-quality packing materials, including boxes, tape, bubble wrap, and protective coverings.

Yes! We partner with trusted storage facilities across New Zealand for short-term and long-term storage options. If you’re looking for “house removal companies” that offer storage solutions, we can assist.

Yes! Our furniture removalists are trained to handle disassembly and reassembly of furniture for a hassle-free move.

Junk Removal & Decluttering

Yes! We provide junk and rubbish removal services for unwanted furniture, appliances, household items, and office clutter.
We remove old furniture, electronics, office junk, and general household waste, ensuring responsible disposal and recycling. However, we do not remove soil, trees, or other landscaping debris. If you’re searching for “moving companies in Auckland” who also offer decluttering, we can help.

Moving Day Questions

The time required depends on the size of the move, accessibility, distance, and how well-packed and prepared you are. We can provide an approximate estimation when you call to book.
Yes, or you can appoint someone to oversee the move.
We provide services on an owner’s risk basis as per New Zealand consumer laws, specifically outlined in the Contract and Commercial Law Act (CCLA). Under this, the carrier is not liable for loss or damage to goods unless it is intentionally caused by the carrier. While we take the utmost care in handling your belongings, in the rare event of damage, we will work with you to find a resolution. Our professional moving services are designed to ensure safe and efficient transport.
Yes! We have experience moving pianos, antiques, fragile items, and other valuables.

Payment & Cancellation

We accept cash and bank transfers.

For cancellations with more than 48 hours’ notice, a cancellation fee equivalent to 1 hour of cost will be deducted. For cancellations with less than 48 hours’ notice, a cancellation fee equivalent to our 3-hour minimum charge will apply. However, rescheduling is free.

If you’re looking for reliable movers in Auckland, whether for house relocation, office moves, or professional packing services, contact us today via phone, email, or our website to book your move.